Frequently Asked Questions
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Frequently Asked Questions
There are the most frequently asked questions. For more questions and answer, please visit our FAQ’s page.
Registration and Security
- Residents must submit their ID, lease/title deed, and an application form to the HOA office.
- Once approved, residents receive an estate access code and biometric registration.
- Use the online resident portal or call the estate security office to pre-register visitors.
- Visitors receive a unique one-time access code for the date of their visit.
- All service providers and domestic workers must be pre-registered by residents.
- Security vetting applies for long-term workers.
Yes! The estate has 9 secure access gates, 25km of perimeter walls, 24/7 CCTV, and armed response teams.
- Call the estate’s 24/7 Security Hotline: +27 (0)12 656 0892
- Report incidents through the Resident Portal.
Yes, security personnel patrol the estate around the clock, both on foot and by vehicle.
Yes, but they must follow a strict check-in process at the gates and may require pre-authorization from residents.
Estate Management & Levies
The estate is managed by the Heuwelsig Homeowners Association (HOA).
Levies vary depending on the type of property. Contact the HOA for the latest levy structure.
Payments can be made via EFT or at the HOA office. Use your unit reference number when making a payment.
The HOA oversees maintenance of communal areas, security, and infrastructure.
Estate Living & Rules
Yes, but with restrictions. Dogs must be on a leash in common areas, and excessive barking must be controlled.
Yes, but all tenants must be registered with the HOA before moving in.
Yes, noise levels must be kept low between 22:00 and 06:00.
Any external renovations require HOA approval before construction begins.
Parks, play areas, walking paths, a retail center, and fiber-ready infrastructure.
No, short-term rentals are strictly prohibited to maintain security and community stability.
Small home offices are allowed, but any business that causes disruption or increases traffic requires HOA approval.
Yes, Heuwelsig Estate is fiber-ready, with multiple service providers offering high-speed internet options.
While the estate is connected to municipal power, many residents install backup systems such as solar and generators for added reliability.